Patient Experience Specialist

Cedars-Sinai; Beverly Hills (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Rep to deliver outstanding patient relations, handle calls, schedule appointments, register patients, and collect co-pays across Cedars Sinai Medical Network.

The role requires a high school diploma or GED and about two years of outpatient medical office experience; accuracy of demographics and insurance data, and friendly service are essential.

Qualifications

• High school diploma or GED preferred.
• Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Responsibilities

• Provides outstanding customer service through intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greet patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Skills

Customer service

Telephone communication

Appointment scheduling

Patient registration

Payment collection

Co-payment collection

Insurance data

CS-Link knowledge

Education

High school diploma or GED

Job description

Cedars-Sinai is seeking a Patient Service Rep to deliver outstanding patient relations, handle calls, schedule appointments, register patients, and collect co-pays across Cedars Sinai Medical Network.

The role requires a high school diploma or GED and about two years of outpatient medical office experience; accuracy of demographics and insurance data, and friendly service are essential.