Patient Service Rep - Congress (Pasadena)

CEDARS-SINAI; Pasadena (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Cedars-Sinai in Pasadena seeks a Patient Service Representative to provide exemplary patient relations and frontline support in a busy outpatient setting.

You will handle inbound/outbound calls, register patients, collect co-pays, schedule appointments, and ensure accurate demographics and insurance information in CS-Link. This role emphasizes customer service, teamwork, and process improvement in a hospital network.

Qualifications

• Education: High school diploma or GED preferred.
• Two years of experience as a Patient Service Rep in outpatient medical offices preferred.

Responsibilities

• Provides outstanding customer service through intake, prioritization, and resolution of calls for a multi-specialty team.
• Greets patients and resolves issues or escalations.
• Check-in/out patients, collect co-payments, issue receipts, and reconcile payments; verify demographics and insurance data in CS-Link.
• Schedule appointments, complete patient registration, collect payments, and maintain high standard of service.
• Assist with physician schedule management and patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurances.
• Manage patient care flow and monitor CS-Link message pools and standard work.
• Assess own workflow and identify opportunities for improvement.
• Explain policies and services to patients using administrative knowledge.
• Participate in daily huddles and staff meetings.
• Promote infection prevention standards and department policies.

Skills

Customer service

Telephone communication

Appointment scheduling

Patient registration

Payment collection

Education

High school diploma or GED

Tools

CS-Link

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.




• Greets patients and assist with resolving patient issues or raising patients issues.




• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.




• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.




• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.




• Process and track referrals and authorizations for various insurance types.




• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.




• Monitors and assess their own workflow to find opportunities for improvement.




• Explains policies, procedures, or services to patients using administrative knowledge




• Participates in daily huddles and staff meetings.




• Promotes and practice infection prevention standards and all department policies and procedures.
  

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.