Patient Experience Specialist

Northern Light Health; Bangor (ME); On-site; USD 25,000 - 30,000; Full time

Job summary

Northern Light Acadia Hospital in Bangor, ME is seeking a Patient Service Representative I to welcome patients, schedule appointments, collect co-pays, and support clinical teams. This full-time role reports to the Acadia Supervisor of Patient Service Representatives and features a morning shift from 5:00 AM to 1:30 PM.

As the first point of contact, you will process referrals, handle authorization forms, manage document scanning, and answer patient questions while maintaining confidentiality

Qualifications

• Required High School Diploma/General Educational Development (GED)

Responsibilities

• Scheduling
• Point of Service Collections including co-pays and co-insurance
• Operational and provider support
• Submitting medication prescription refill requests
• completing Authorization forms
• Process documents including scanning directly to patient charts, labeling documents for HEIS, triage fax requests to the Resource team via the Xmedius tool, mail distribution, and monitor full departmental stock.
• Fielding patient questions
• Protecting patient confidentiality

Education

GED / High School Diploma

Job description

Northern Light Acadia Hospital in Bangor, ME is seeking a Patient Service Representative I to welcome patients, schedule appointments, collect co-pays, and support clinical teams. This full-time role reports to the Acadia Supervisor of Patient Service Representatives and features a morning shift from 5:00 AM to 1:30 PM.

As the first point of contact, you will process referrals, handle authorization forms, manage document scanning, and answer patient questions while maintaining confidentiality