Patient Service Rep I - Physician Practice Central Ops

Northern Light Health; Bangor (ME); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Northern Light Acadia Hospital in Bangor, ME is seeking a Patient Service Representative I to welcome patients, schedule appointments, collect co-pays, and support clinical teams. This full-time role reports to the Acadia Supervisor of Patient Service Representatives and features a morning shift from 5:00 AM to 1:30 PM.

As the first point of contact, you will process referrals, handle authorization forms, manage document scanning, and answer patient questions while maintaining confidentiality

Qualifications

• Required High School Diploma/General Educational Development (GED)

Responsabilités

• Scheduling
• Point of Service Collections including co-pays and co-insurance
• Operational and provider support
• Submitting medication prescription refill requests
• completing Authorization forms
• Process documents including scanning directly to patient charts, labeling documents for HEIS, triage fax requests to the Resource team via the Xmedius tool, mail distribution, and monitor full departmental stock.
• Fielding patient questions
• Protecting patient confidentiality

Formation

GED / High School Diploma

Description du poste

Northern Light Acadia Hospital |US:ME:Bangor | Administrative Support | Full Time

Salary range- 18.25-21.45 USD

Description

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Acadia Hospital

Position is located: Acadia

Work Type: Full Time

Work Schedule: 5:00 AM to 1:30 PM

Salary Range: $18.25 - $21.45

Exempt: No

Summary:

The Patient Service Representative (PSR) I is a support position and is responsible for creating a positive, caring, and helpful experience for all patient interaction in their respective departments. The PSR I is generally the first point of contact for patients entering the practice. The PSR I will report directly to the Northern Light Health Acadia Supervisor of Patient Service Representatives. Duties may be changed or reassigned by the PSR Supervisor as needs arise or department served.

Responsibilities:

Scheduling

Point of Service Collections including co-pays and co-insurance

Operational and provider support

Submitting medication prescription refill requests

completing Authorization forms

Process documents including scanning directly to patient charts, labeling documents for HEIS, triage fax requests to the Resource team via the Xmedius tool, mail distribution, and monitor full departmental stock.

Other Information:

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Work with computers, typing, reading or writing.
• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.

Northern Light Acadia Hospital is regional psychiatric hospital in Bangor, Maine, providing acute mental health care and telehealth psychiatry across the state. As the behavioral health member of Northern Light Health, Acadia Hospital offers specialized care through programs like Behavioral Home Health, integrated behavioral health in primary care settings, and a geriatric Mood and Memory clinic that participates in clinical trials for new Alzheimer’s treatments. Northern Light Acadia Healthcare, a subsidiary of the hospital, delivers outpatient services including substance use disorder treatment and case management. Through these programs, we serve patients from every part of Maine.

We are a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

Bangor, Maine is a vibrant small city with easy access to Maine’s spectacular coast, mountains, and lakes. Schools rank among New England’s best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to most major destinations.

Questions? Contact Talent Acquisition:phone: [phone]
email: [e-mail]

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.
Northern Light Acadia Hospital

Department:Physician Practice Central Ops

Position is located: Acadia

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 5:00 AM to 1:30 PM

Salary Range: $18.25 - $21.45

Exempt: No

Summary:

The Patient Service Representative (PSR) I is a support position and is responsible for creating a positive, caring, and helpful experience for all patient interaction in their respective departments. The PSR I is generally the first point of contact for patients entering the practice. The PSR I will report directly to the Northern Light Health Acadia Supervisor of Patient Service Representatives. Duties may be changed or reassigned by the PSR Supervisor as needs arise or department served.

Responsibilities:

• Scheduling
• Point of Service Collections including co-pays and co-insurance
• Operational and provider support
• protecting patient confidentiality
• Submitting medication prescription refill requests
• completing Authorization forms
• Fielding patient questions
• Process documents including scanning directly to patient charts, labeling documents for HEIS, triage fax requests to the Resource team via the Xmedius tool, mail distribution, and monitor full departmental stock.

Other Information:

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Work with computers, typing, reading or writing.
• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.

Northern Light Acadia Hospital is regional psychiatric hospital in Bangor, Maine, providing acute mental health care and telehealth psychiatry across the state. As the behavioral health member of Northern Light Health, Acadia Hospital offers specialized care through programs like Behavioral Home Health, integrated behavioral health in primary care settings, and a geriatric Mood and Memory clinic that participates in clinical trials for new Alzheimer’s treatments. Northern Light Acadia Healthcare, a subsidiary of the hospital, delivers outpatient services including substance use disorder treatment and case management. Through these programs, we serve patients from every part of Maine.

We are a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

Bangor, Maine is a vibrant small city with easy access to Maine’s spectacular coast, mountains, and lakes. Schools rank among New England’s best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to most major destinations.

Questions? Contact Talent Acquisition:phone: [phone]
email: [e-mail]

Bangor, Maine, Behavioral Health, Mental Health, Addiction, Adult and Ped

Equal Opportunity Employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.