Patient Experience Specialist

Northern Light Health; Gorham (ME); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Sign-On Bonus

Job summary

Northern Light Mercy Hospital is seeking an Administrative Support professional to serve as the liaison between the practice and patients in a multi-physician outpatient setting. The role emphasizes high-quality customer service and accurate data handling within HIPAA guidelines.

The position, located at Mercy Express Care Gorham, offers a full-time schedule with variable hours and includes a sign-on bonus for eligible candidates.

Qualifications

• Competencies include effective communication with patients and team members.
• Commitment to patient-centered care and safety policies.
• Demonstrates integrity, respect, accountability, and compassion in daily work.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Register patient demographics and insurance information accurately for appointments.
• Schedule, reschedule, confirm, and cancel patient appointments including tests and services.
• Verify insurance coverage and manage eligibility documentation.
• Perform end-of-day reconciliation of payments and appointments.

Skills

Communication

Patient Care

Integrity

Respect

Accountability

Compassion

Education

High School Diploma / GED

Job description

Northern Light Mercy Hospital is seeking an Administrative Support professional to serve as the liaison between the practice and patients in a multi-physician outpatient setting. The role emphasizes high-quality customer service and accurate data handling within HIPAA guidelines.

The position, located at Mercy Express Care Gorham, offers a full-time schedule with variable hours and includes a sign-on bonus for eligible candidates.