Patient Service & Clinic Coordination Specialist

Northern Light Health; Bangor (ME); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Northern Light Eastern Maine Medical Center in Bangor, Maine seeks a Patient Service Representative III. The role supports patient intake, schedules appointments, verifies insurance, and handles payments with a focus on professionalism and service excellence.

The PSR III collaborates with PSR I/II, coordinates tests and procedures, and may mentor new staff. Compensation reflects a wage range and a supportive clinical environment within Northern Light Health.

Qualifications

• Greeting and checking in patients, verifying insurance information and updating demographics.
• Scheduling patient appointments, processing referrals and coordinating tests.
• Handling payments and posting charges, collecting co-pays, and maintaining accuracy of records.

Responsibilities

• Communicates effectively with patients, families and staff.
• Answers calls promptly and courteously and resolves issues.
• Schedules tests, procedures and referrals with scheduling center or providers.
• Updates patient demographics and insurance information per protocol.
• Maintains knowledge of registration software and tools.
• Mentors new staff and supports practice leadership.

Skills

Customer service

Communication

Scheduling

Education

High School Diploma/GED

Job description

Northern Light Eastern Maine Medical Center in Bangor, Maine seeks a Patient Service Representative III. The role supports patient intake, schedules appointments, verifies insurance, and handles payments with a focus on professionalism and service excellence.

The PSR III collaborates with PSR I/II, coordinates tests and procedures, and may mentor new staff. Compensation reflects a wage range and a supportive clinical environment within Northern Light Health.