Patient Experience & Scheduling Specialist II

Millennium Physician Group; Oxford (FL); Presencial; USD 25 000 - 37 000; Tempo integral

Resumo da oferta

Millennium Physician Group is seeking a Patient Care Specialist II to support front office operations, scheduling, patient communication, and documentation across the care center. The role emphasizes standard workflows and moderate supervision to ensure accurate information flow between patients, providers, and staff.

The position focuses on coordinating scheduling, verifying demographics and insurance data, responding to inquiries, and maintaining thorough records in EMR systems.

Responsabilidades

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Descrição da oferta de emprego

Millennium Physician Group is seeking a Patient Care Specialist II to support front office operations, scheduling, patient communication, and documentation across the care center. The role emphasizes standard workflows and moderate supervision to ensure accurate information flow between patients, providers, and staff.

The position focuses on coordinating scheduling, verifying demographics and insurance data, responding to inquiries, and maintaining thorough records in EMR systems.