Patient Care Scheduling Specialist II

Millennium Physician Group; Winter Haven (FL); Sur place; USD 25 000 - 37 000; Plein temps

Résumé du poste

Millennium Physician Group in Winter Haven, FL is seeking a Patient Care Specialist II to coordinate front office activities, schedule appointments, verify patient information, and communicate with patients and providers. This role requires attention to detail and the ability to follow standard workflows.

You will support care center operations, manage patient records in electronic medical records systems, and respond to inquiries while maintaining accuracy and professional service.

Responsabilités

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Description du poste

Millennium Physician Group in Winter Haven, FL is seeking a Patient Care Specialist II to coordinate front office activities, schedule appointments, verify patient information, and communicate with patients and providers. This role requires attention to detail and the ability to follow standard workflows.

You will support care center operations, manage patient records in electronic medical records systems, and respond to inquiries while maintaining accuracy and professional service.