Patient Care Specialist I: Front Desk & EHR Expert

Millennium Physician Group; Punta Gorda (FL); On-site; USD 28,000 - 41,000; Full time

Job summary

Millennium Physician Group seeks a Patient Care Specialist I to welcome patients, verify demographic and insurance data, and process payments. The role requires proficiency with an EHR system, cash handling, and timely coordination of appointments and referrals.

You will ensure HIPAA privacy and collaborate with billing to resolve discrepancies while delivering courteous service. Responsibilities include accurate documentation in the EHR, patient communication, and support for scheduling across

Qualifications

• Front-line administrative tasks including greet, register, and check-in patients.
• Verify demographics and insurance information and maintain accurate records.
• Ensure HIPAA/privacy compliance in all patient interactions and documentation.
• Process copayments and handle cash following standard procedures.
• Schedule appointments and coordinate with clinical staff for patient flow.
• Manage documents and uploads to the EHR with accuracy.

Responsibilities

• Greets, registers, and checks in patients with accurate demographic and insurance data.
• Collects copayments and reconciles cash according to procedures.
• Verifies eligibility, obtains authorizations, and records results in the patient record.
• Explains check-in processes, insurance requirements, and payment expectations.
• Answers calls, schedules appointments, and communicates changes to staff.
• Processes referrals and medical record releases promptly and accurately.
• Performs clerical tasks: filing, faxing, scanning, and uploading to the EHR.
• Reviews accounts for balances or errors and coordinates with billing to resolve issues.
• Maintains HIPAA privacy and secures patient information and documents.
• Identifies potential privacy or billing concerns and reports per protocols.
• Manages documentation to ensure completeness and confidentiality.
• Delivers professional customer service and remains calm in busy times.
• Coordinates scheduling across multiple providers to support patient flow.
• Audits charts and data to identify and fix compliance or process issues.
• Participates in training on compliance, privacy, and workflow changes.
• Supports Practice Manager and care team with administrative tasks.
• Participates in audits and system improvements; supports new technologies.
• Prepares operational reports on scheduling, registration accuracy, and service metrics.
• Provides excellent guest service to staff and patients.

Skills

Patient service

HIPAA compliance

Cash handling

EHR data entry

Appointment scheduling

Tools

EHR system

Billing software

Job description

Millennium Physician Group seeks a Patient Care Specialist I to welcome patients, verify demographic and insurance data, and process payments. The role requires proficiency with an EHR system, cash handling, and timely coordination of appointments and referrals.

You will ensure HIPAA privacy and collaborate with billing to resolve discrepancies while delivering courteous service. Responsibilities include accurate documentation in the EHR, patient communication, and support for scheduling across