Patient Care Specialist II: Front Desk & EHR Coordinator

Millennium Physician Group; Florida; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(K) Retirement Plan with Matching

Employer-Paid Life Insurance Short &  

Long-Term Disability

Paid Time Off

EAP

Job summary

Millennium Physician Group is seeking a Patient Care Specialist to deliver essential front-line administrative support in a medical office. You will greet and register patients, verify demographics, collect payments, and maintain accurate records in the EHR, ensuring patient confidentiality and HIPAA compliance.

The role requires accuracy, empathy, and the ability to work under supervision while coordinating with clinical staff to support smooth patient flow.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in clerical, customer service, or healthcare office settings preferred.
• Basic knowledge of EHR systems and Microsoft Office applications preferred.
• Strong attention to detail and time-management skills.
• Professionalism and commitment to patient confidentiality.
• Empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.

Responsibilities

• Greet, register, and check in patients with accurate demographic, insurance, consent, and contact information in the EHR.
• Collect copayments following standard cash-handling procedures.
• Verify insurance eligibility and obtain required authorizations.
• Explain check-in processes and payment expectations to patients.
• Schedule or reschedule appointments and manage daily schedules.
• Process referrals, ticklers, and medical record requests timely and accurately.
• Perform clerical tasks: filing, faxing, scanning, uploading documents into the EHR.
• Review patient accounts for balances or errors and coordinate with billing.
• Maintain HIPAA privacy by safeguarding information and restricting access.
• Identify and report privacy or billing concerns per protocol.
• Prepare and route medical documentation ensuring completeness and confidentiality.
• Provide professional customer service and stay calm in high-volume situations.
• Coordinate scheduling across providers to support patient flow.
• Audit charts and registration data to fix compliance issues.
• Participate in training on compliance, privacy, and patient experience.
• Support the Practice Manager with administrative tasks.
• Contribute to audits and system enhancements.
• Prepare operational reports on scheduling efficiency and service metrics.
• Deliver courteous service to staff and patients.
• Perform other related duties as assigned.

Skills

Customer service

Healthcare office

EHR systems

Microsoft Office

Attention to detail

Interpersonal communication

Time management

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Millennium Physician Group is seeking a Patient Care Specialist to deliver essential front-line administrative support in a medical office. You will greet and register patients, verify demographics, collect payments, and maintain accurate records in the EHR, ensuring patient confidentiality and HIPAA compliance.

The role requires accuracy, empathy, and the ability to work under supervision while coordinating with clinical staff to support smooth patient flow.