Patient Access & Scheduling Specialist

Millennium Physician Group; Venice (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group is seeking a Patient Care Specialist II to support front office operations and patient communications. You will help schedule visits, verify demographics and insurance details, and maintain accurate records in EMR and scheduling systems.

The role emphasizes routine patient access processes under moderate supervision, with decisions guided by established procedures and team workflows to ensure smooth care center operations.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Job description

Millennium Physician Group is seeking a Patient Care Specialist II to support front office operations and patient communications. You will help schedule visits, verify demographics and insurance details, and maintain accurate records in EMR and scheduling systems.

The role emphasizes routine patient access processes under moderate supervision, with decisions guided by established procedures and team workflows to ensure smooth care center operations.