Patient Experience & Scheduling Specialist - Full-Time Benefits

Knoxville Hospital; Knoxville (IA); Híbrido; USD 36.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k match

Paid holidays

Vacation time

Life insurance

AD&D

Disability

Descripción de la vacante

Knoxville Hospital and Clinics in Iowa is seeking a Clinic Scheduler to manage patient appointments and assist with chart reviews under the Clinic Director's supervision. This full-time role covers scheduling across Knoxville and Pleasantville locations, handles demographics, insurance verification, referrals, and patient coordination to ensure a seamless patient experience.

You will lead daily provider huddles, perform chart audits for Medicare patients, and perform related duties to support

Formación

• High School Graduate or GED required.
• Mandatory Report Training.
• Insurance Knowledge is preferred.
• Healthcare Background preferred.
• Exceptional Customer Service skills required.
• Required to complete all annual competency training and maintain license and/or certification.

Responsabilidades

• Initial patient contact and provide comprehensive, coordinated service.
• Obtain current demographic and insurance information.
• Make patient appointments according to templates and insurance.
• Validate insurance status.
• Make appropriate referrals to assist uninsured population.
• Handle telephone duties and route calls per protocol.
• Escort patients and visitors to destinations; maintain clinic flow.
• Close patient appointments with a brief survey of visit.
• Lead daily huddles with providers.
• Complete Chart Audits for scheduled Medicare patients.
• Other duties as assigned.

Conocimientos

Customer service

Communication skills

Insurance knowledge

Healthcare background

Attention to detail

Educación

High School Diploma or GED

Descripción del empleo

Knoxville Hospital and Clinics in Iowa is seeking a Clinic Scheduler to manage patient appointments and assist with chart reviews under the Clinic Director's supervision. This full-time role covers scheduling across Knoxville and Pleasantville locations, handles demographics, insurance verification, referrals, and patient coordination to ensure a seamless patient experience.

You will lead daily provider huddles, perform chart audits for Medicare patients, and perform related duties to support