Clinic Scheduling Specialist - EPIC & Service Excellence

University of Iowa; Iowa City (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement plans

Job summary

University of Iowa Health Care – Iowa River Landing is seeking a 100% Clinic Services Specialist to schedule patient appointments across outpatient clinics using EPIC. The role supports daily scheduling coverage, collaborates with departments, and ensures adherence to established standards of excellence.

The position emphasizes effective communication with patients, staff and providers, offers back-up scheduling support, and includes involvement in process improvement and training as needed.

Qualifications

• A Bachelor’s degree or an equivalent combination of education and experience.
• Typically (6 months – 1 year) administrative experience
• Proficiency in computer spreadsheet and database applications
• Excellent written and verbal communication skills

Responsibilities

• Schedule patient appointments and visits in multiple outpatient clinics using the EPIC system.
• Assist with problem solving of scheduling issues.
• Follow scheduling policies to facilitate all patient appointments.
• Attend scheduling staff meetings.
• Provide scheduling coverage in staff absence.
• Provide back-up for outpatient scheduling departments performing scheduling maintenance functions.
• Coordinate provider schedules (Master schedules, daily templates and clinic closures).
• Notify the PAC and scheduling supervisors of scheduling issues.
• Act as intermediary between patients, staff and nursing regarding scheduling concerns.
• Negotiate appointments and schedule changes with patients and providers.
• Explain scheduling policies to other schedulers.
• Collaborate with peers to enhance health care delivery.
• Provide feedback to management on improving processes.
• May provide training for check-in/check-out staff and students.
• May analyze, monitor and report financial data.

Skills

Administrative experience

Spreadsheet proficiency

Database proficiency

Written and verbal communication

Education

Bachelor's degree

Tools

Epic system

Job description

University of Iowa Health Care – Iowa River Landing is seeking a 100% Clinic Services Specialist to schedule patient appointments across outpatient clinics using EPIC. The role supports daily scheduling coverage, collaborates with departments, and ensures adherence to established standards of excellence.

The position emphasizes effective communication with patients, staff and providers, offers back-up scheduling support, and includes involvement in process improvement and training as needed.