Surgery Scheduler CMA – PT

Knoxville Hospital; Knoxville (IA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Vacation accrual

Life insurance

Job summary

Knoxville Hospital and Clinics is seeking a part-time Surgery Scheduler in Knoxville, IA to manage scheduling of all surgical procedures and to gather clinical and insurance information. The role serves as the first contact for patients, providers, and families, ensuring accurate charts, required documents, and coordination with provider offices.

Proficiency in EMR (Cerner) and strong communication are essential.

Qualifications

• Certified Medical Assistant (CMA) with Iowa license is required, ambulatory or surgery experience preferred.
• Excellent communication and customer service abilities essential.
• Ability to work in a fast-paced environment with minimal supervision.

Responsibilities

• Schedule all procedures in the surgery department.
• Serve as first point of contact for patients, staff and families.
• Maintain daily surgical procedure log.
• Coordinate with provider offices to obtain required documents.
• Ensure insurance approvals and pre-surgical testing are completed.
• Prepare patient charts and ensure proper documentation.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

Education

CMA certification (Iowa)

Tools

Cerner EMR

Job description

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a part-time position working 40 hours per pay period (20 hours per week).

The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from provider offices and schedules the procedure according to established guidelines. The surgery scheduler serves as the first point of contact for patients, employees and families.

Essential Functions:

• Lists major actions performed in the job. Regular and predictable attendance is a required function of this position
• Scheduling of all procedures in the surgery department
• Communicates surgical procedure cancellations to the surgeon, patient, and specialty clinic for rescheduling in a timely manner
• Primary phone receptionist for the surgery department, routing calls to the appropriate surgical services employee
• Completes and verifies the daily surgical procedure log
• Creates patient charts for the upcoming surgeries
• Disassembles the previous day patient charts, verifying all required documentation is completed before sending to health information management department for scanning
• Coordinates with outlying provider offices to obtain required documents including history and physicals, cardiac clearance, pre procedural testing results, demographics and insurance information
• Maintains confidentiality of patient and hospital related business
• Documents concisely, precisely and accurately on all records
• Participates in Quality Assessment activities as directed for the continuous improvement of patient care
• Schedules all medical procedures, for patients with appropriate provider and time/location slot
• Enters notes/special instructions needed for scheduling in the electronic medical record
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations and any other directional information needed; takes appropriate action in responding to questions from patients.
• Insures procedure is approved by insurance before calling patient for final instructions
• Ensures patients have proper medical clearance and pre-surgical testing as ordered or by protocol
• Assists other members of the department as needed.
• Assists with patient care as needed and within the scope of employee’s license
• Calls patient day before procedure with check in time and go through instructions.
• Assists with business office documentation as needed

Job Requirements:

• List the minimum education and experience, certifications, licenses, and skill sets needed to perform the job.
• CMA with State of Iowa active CMA license is required
• Ambulatory or Surgery department experience preferred, clinical experience required
• Excellent communication, customer service and organizational skills required
• Ability to work in a fast-paced environment with minimal supervision
• Strong attention to detail skills
• Experience with electronic medical records required, Cerner EMR experience preferred
• Mandatory Reporter for adult and child abuse reporting required
• Basic Life Support (BLS) required by end of orientation period
• Required to complete all annual competency training and maintain license and/or certification.

This is a Part-Time position and is eligible for benefits for medical, dental, vision, retirement plan with company match of up to 6%, flexible spending accounts, accrued hours for vacation, and company paid benefits for employee life, employee AD&D, short term and long-term disability.