Clinic Scheduler – Fulltime

Knoxville Hospital; Knoxville (IA); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

Paid holidays

Vacation time

Life insurance

AD&D

Disability

Job summary

Knoxville Hospital and Clinics in Iowa is seeking a Clinic Scheduler to manage patient appointments and assist with chart reviews under the Clinic Director's supervision. This full-time role covers scheduling across Knoxville and Pleasantville locations, handles demographics, insurance verification, referrals, and patient coordination to ensure a seamless patient experience.

You will lead daily provider huddles, perform chart audits for Medicare patients, and perform related duties to support

Qualifications

• High School Graduate or GED required.
• Mandatory Report Training.
• Insurance Knowledge is preferred.
• Healthcare Background preferred.
• Exceptional Customer Service skills required.
• Required to complete all annual competency training and maintain license and/or certification.

Responsibilities

• Initial patient contact and provide comprehensive, coordinated service.
• Obtain current demographic and insurance information.
• Make patient appointments according to templates and insurance.
• Validate insurance status.
• Make appropriate referrals to assist uninsured population.
• Handle telephone duties and route calls per protocol.
• Escort patients and visitors to destinations; maintain clinic flow.
• Close patient appointments with a brief survey of visit.
• Lead daily huddles with providers.
• Complete Chart Audits for scheduled Medicare patients.
• Other duties as assigned.

Skills

Customer service

Communication skills

Insurance knowledge

Healthcare background

Attention to detail

Education

High School Diploma or GED

Job description

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a fulltime position work Monday and Tuesday 7:30-5:30pm in Knoxville and Wednesday and Friday 7-5pm in Pleasantville.

Under the general supervision of Clinic Director, the Clinic Scheduler is responsible for all activities surrounding appointments for clinic patients and assisting with chart review/auditing.

Essential Functions

• Initial contact with the patient and is responsible for providing comprehensive, coordinated and seamless service to the patients.
• Obtains current and accurate demographic and insurance information
• Make patient appointments appropriately according to templates and insurance.
• Validates the status of insurance.
• Make appropriate referrals to assist the uninsured population.
• Performs telephone duties as required and routes calls to appropriate staff. Routes messages appropriately per protocol.
• Maintains overall understanding of clinic functions and escorts patients and public to the proper destination.
• Conducts themselves to provide the best Patient experience possible. Closes patient appointment with short survey of visit.
• Leads daily huddles with providers.
• Completes Chart Audits for scheduled Medicare patients.
• Other duties as assigned.

Job Requirements

• High School Graduate or GED required
• Mandatory Report Training
• Insurance Knowledge is preferred
• Healthcare Background preferred
• Exceptional Customer Service skills required.
• Required to complete all annual competency training and maintain license and/or certification.

This is a Full-time position and is eligible for benefits for

• medical
• dental
• vision
• flexible spending accounts
• retirement plan with company match of up to 6%
• accrued hours for vacation and sick time
• paid holidays
• company benefits for employee life
• employee AD&D
• short term and long-term disability