Patient Experience Specialist – Pediatrics

Valley Health; Front Royal (VA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Job summary

Valley Health in Front Royal, VA is seeking a Patient Service Representative for Warren Pediatrics. You will be the first contact for patients, handling appointments, registrations, and payments with a focus on excellent service.

You will greet patients, collect demographics, verify insurance, and communicate with care teams to ensure timely care delivery. Knowledge of Epic is a plus; prior front desk experience is preferred.

Qualifications

• Customer service experience preferred.
• Strong computer, customer service and communication skills required.
• Ability to prioritize work.
• Ability to handle confidential information and sensitive situations.

Responsibilities

• Appointment Scheduling and Referral Functions: Schedule outpatient appointments and coordinate referrals per guidelines.
• Performs Reception Functions: Greet patients, provide documents, and manage delays in care.
• Performs Registration Functions: Collect and verify demographic and insurance information; enter into system.
• Collection of Payments/Cash Handling: Collect payments and balance cash drawer.
• Telephone Functions: Answer phones promptly with a friendly greeting and take messages or prescription requests.
• Health Information Management Functions: Manage patient records, release requests, and maintain confidentiality.
• Cross Coverage/Office Support Functions: Cover other locations and maintain supplies and filing.
• Performs Similar or Related Duties as Requested or Directed: Perform additional tasks as needed.

Skills

Customer service

Computer skills

Communication

Confidentiality

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Epic system

Job description

Valley Health in Front Royal, VA is seeking a Patient Service Representative for Warren Pediatrics. You will be the first contact for patients, handling appointments, registrations, and payments with a focus on excellent service.

You will greet patients, collect demographics, verify insurance, and communicate with care teams to ensure timely care delivery. Knowledge of Epic is a plus; prior front desk experience is preferred.