Patient Access & Registration Specialist

Valleywise Health; Tempe (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

Valleywise Health seeks a Patient Access professional to deliver a high-quality patient experience through inbound and outbound calls, covering scheduling, pre-registration, and medical registration tasks. You will answer questions, route calls to appropriate staff, and help maintain efficient operations for patients seeking services at Valleywise Health.

The role emphasizes accurate data entry, use of Excel/Word, and strong communication skills to support our healthcare team and patient

Qualifications

• Requires a high school diploma or GED.
• Prefer an associate's degree in Business Administration, Finance, or related field.
• 1–2 years in clerical, customer service, or medical settings; healthcare preferred.

Responsibilities

• Deliver a high-quality patient experience through inbound and outbound call resolution.
• Handle scheduling, pre-registration, and registration tasks.
• Provide excellent customer service and answer patient questions.
• Route calls to designated staff to maintain workflow.
• Support efficient operations for patients seeking services at Valleywise Health.

Skills

Customer service

Telephone/Call center

Data entry

Typing (30 wpm)

Time management

Billing/collections knowledge

Mentoring/leadership

Bilingual

Excel

Word

Education

High school diploma or GED

Associate's degree in Business Administration/Finance or related field

Tools

Excel

Word

10-key data entry

Job description

Valleywise Health seeks a Patient Access professional to deliver a high-quality patient experience through inbound and outbound calls, covering scheduling, pre-registration, and medical registration tasks. You will answer questions, route calls to appropriate staff, and help maintain efficient operations for patients seeking services at Valleywise Health.

The role emphasizes accurate data entry, use of Excel/Word, and strong communication skills to support our healthcare team and patient