Patient Experience & Scheduling Specialist

kansashealthsystem; Westwood (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Kansas Health System seeks a Patient Service Representative for Westwood Medical Pavilion to manage front desk operations, greet patients, and handle scheduling and eligibility tasks. You will process MyChart and EMR requests, verify insurances, collect copays, and support providers with daily patient flow in a busy ambulatory clinic.

The role emphasizes high-volume front desk duties, patient confidentiality, and teamwork within the care team.

Qualifications

• High school diploma or GED required.
• 1+ year in customer service or health care.
• Ability to maintain patient confidentiality.
• Proficiency with basic software (Excel, Word, Outlook).
• Experience with MyChart and EMR scheduling is a plus.

Responsibilities

• Greet and check in patients and visitors at the front desk.
• Answer calls, collect copays, and verify insurance.
• Process MyChart and EMR appointment requests and referrals.
• Assist with pre-visit scheduling and patient itineraries.
• Support check-in/out during high-volume clinic hours and ensure patient flow.

Skills

Customer service

Healthcare experience

Communication skills

MyChart knowledge

Problem solving

Education

High School Diploma or GED

College coursework in health care (preferred)

Tools

Epic Cadence

MyChart

EMR systems

Job description

Kansas Health System seeks a Patient Service Representative for Westwood Medical Pavilion to manage front desk operations, greet patients, and handle scheduling and eligibility tasks. You will process MyChart and EMR requests, verify insurances, collect copays, and support providers with daily patient flow in a busy ambulatory clinic.

The role emphasizes high-volume front desk duties, patient confidentiality, and teamwork within the care team.