Front Desk Patient Experience Specialist

Kansas Health System; Kearney (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Kansas Health System’s Kearney Clinic seeks a Patient Service Representative to enhance the patient experience at the front desk, handling check-in, scheduling, and MyChart/EMR support. The role emphasizes accurate demographics, insurance verification, and effective coordination with the care team in an onsite clinic.

The PSR will manage high-volume check-in/out, collect copays, assist with MyChart, and help schedule follow-up visits, ensuring a smooth patient flow from arrival to departure in a

Qualifications

• High School Graduate or GED.
• 1+ years customer service or health care experience.
• Ability to maintain patient confidentiality.

Responsibilities

• Pre-Visit Scheduling: Schedule internal and external referrals and appointments using Epic Cadence decision trees.
• During Visit: Check-in/out and phone reception; collect copays and verify demographics and insurance.
• Post-Visit: Schedule follow-ups and create patient itineraries; ensure proper clinic coverage.
• Standard Responsibilities: Attend daily huddles; maintain patient experience standards; coordinate with providers and care team.

Skills

Customer service experience

Communication skills

Patient confidentiality

Education

High School Diploma or GED

College coursework toward Associate/Bachelor’s

Job description

Kansas Health System’s Kearney Clinic seeks a Patient Service Representative to enhance the patient experience at the front desk, handling check-in, scheduling, and MyChart/EMR support. The role emphasizes accurate demographics, insurance verification, and effective coordination with the care team in an onsite clinic.

The PSR will manage high-volume check-in/out, collect copays, assist with MyChart, and help schedule follow-up visits, ensuring a smooth patient flow from arrival to departure in a