Patient Experience & Scheduling Specialist

Penn Medicine; Warrington Township (Bucks County); On-site; USD 42,000 - 52,000; Full time

Job summary

Penn Medicine is seeking a front desk administrative professional to greet, schedule, and check in patients, ensuring smooth office operations. This role provides clerical support and coordinates with patients and departments to facilitate care.

Responsibilities include scheduling, greeting patients, verifying insurance, collecting co-pays, handling phone calls, and performing data entry into ECW billing. A high school diploma and medical office experience are preferred.

Qualifications

• H.S. Diploma or GED required.
• Medical office experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Schedule patients according to appointment criteria.
• Meet and greet patients at the front desk and verify information.
• Answer telephone promptly and transfer calls.
• Handle office operations and administrative tasks including pre-certifications.
• Enter patient demographic and billing information into ECW.

Skills

Customer service

Communication skills

Multitasking

Education

H.S. Diploma/GED (Required)

Tools

ECW

Navinet

Job description

Penn Medicine is seeking a front desk administrative professional to greet, schedule, and check in patients, ensuring smooth office operations. This role provides clerical support and coordinates with patients and departments to facilitate care.

Responsibilities include scheduling, greeting patients, verifying insurance, collecting co-pays, handling phone calls, and performing data entry into ECW billing. A high school diploma and medical office experience are preferred.