Patient Experience Front Desk Coordinator

Penn Medicine, University of Pennsylvania Health System; Doylestown (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking a friendly administrative professional to greet, schedule and check in patients, and provide essential clerical support. This role supports smooth office operations, verifies insurance and collects co-pays, and enters patient data into the ECW system to ensure accurate billing and records.

Strong communication and multitasking are required in a busy clinical setting. Experience in medical offices and familiarity with ECW or Navinet is a plus; HS diploma or GED is

Qualifications

• Education or Equivalent Experience: H.S. Diploma/GED (Required).
• Medical office experience preferred.

Responsibilities

• Greeting, scheduling and checking in patients at the front desk.
• Schedule patients according to appointment scheduling criteria and ensure appropriate time intervals.
• Direct patients to obtain studies and medical records and assist with referrals when needed.
• Answer telephone promptly and transfer or relay messages.
• Handle data entry into ECW billing and ensure accurate patient demographics.
• Assist with office operations and troubleshoot basic equipment issues.

Skills

Greeting patients

Scheduling

Clerical duties

ECW system

Data entry

Phone etiquette

Insurance verification

Education

H.S. Diploma/GED

Tools

ECW

Navinet

Job description

Penn Medicine is seeking a friendly administrative professional to greet, schedule and check in patients, and provide essential clerical support. This role supports smooth office operations, verifies insurance and collects co-pays, and enters patient data into the ECW system to ensure accurate billing and records.

Strong communication and multitasking are required in a busy clinical setting. Experience in medical offices and familiarity with ECW or Navinet is a plus; HS diploma or GED is