Patient Experience & Scheduling Specialist

Vanderbilt Health; United States; On-site; USD 36,000 - 46,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments across our extensive network. You will facilitate efficient workflows, handle scheduling, and coordinate with outside facilities to ensure all pre-appointment orders are available for the patient visit.

The role emphasizes effective communication, accurate documentation, and proactive problem solving to enhance the patient experience within Vanderbilt Health’s leading

Qualifications

• Experience in healthcare front desk or patient services preferred.
• Ability to navigate multiple systems and portals.
• Strong communication and organizational skills.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults are ready for viewing.
• Communicates with patients via the patient portal and routes issues appropriately.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment & Procedural Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an Associate Patient Service Specialist to support patients before, during, and after appointments across our extensive network. You will facilitate efficient workflows, handle scheduling, and coordinate with outside facilities to ensure all pre-appointment orders are available for the patient visit.

The role emphasizes effective communication, accurate documentation, and proactive problem solving to enhance the patient experience within Vanderbilt Health’s leading