Acute Care Patient Concierge & Scheduler

Vanderbilt Health; Nashville (TN); On-site; USD 25,000 - 39,000; Full time

Job summary

Vanderbilt Health is looking for a Patient Service Specialist to support the Acute Care Clinic in Nashville. You will help patients before, during, and after appointments, guiding scheduling, registration, and care coordination within Epic.

The role emphasizes effective communication, accurate documentation, and teamwork in a fast-paced outpatient setting to deliver timely, high-quality care to our neighbors in the region.

Qualifications

• High school diploma or GED is required.
• Experience in healthcare or patient access is preferred.
• Ability to navigate scheduling and registration systems.

Responsibilities

• Schedules appointments and procedures through clinical communication and patient portals.
• Handles registration and manages patient work queues efficiently.
• Coordinates with patients and outside facilities to confirm pre-appointment orders.
• Communicates with patients via portal and maintains clear, courteous interactions.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Communication

Education

High School Diploma or GED

Job description

Vanderbilt Health is looking for a Patient Service Specialist to support the Acute Care Clinic in Nashville. You will help patients before, during, and after appointments, guiding scheduling, registration, and care coordination within Epic.

The role emphasizes effective communication, accurate documentation, and teamwork in a fast-paced outpatient setting to deliver timely, high-quality care to our neighbors in the region.