Patient Service Representative - Urology Clinic

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Southfork Urology in Saint Louis, MO is seeking a Patient Service Representative to greet and register patients, verify identity and manage check-in/check-out for a full-time schedule Monday–Friday, 8:00 AM–4:30 PM.

This role supports EPIC charting, scheduling, billing tasks, and clinic communications, maintaining accurate registrations and patient privacy. Mercy offers strong benefits and opportunities for growth within a caring team.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Knowledge of EPIC or similar EHR systems is a plus.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including EPIC charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registrations, EHRs, and assigned work queues.
• Handle patient concerns professionally and escalate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned.

Skills

Customer service

Medical terminology

Insurance understanding

Data entry

Education

High school diploma or equivalent

Job description

Position Details

• Patient Service Representative - Mercy Clinic Southfork Urology
• Location: 12700 Southfork Rd. Saint Louis, MO 63128
• Schedule: Full-Time | Monday-Friday, 8:00 AM - 4:30 PM (40 hours/week)

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalated as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills, Knowledge and Abilities

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient-focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem-solving and issue resolution skills

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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