Patient Experience & Scheduling Specialist

SportsMed Physical Therapy; Stamford (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Life and disability insurance

401k

PTO

Paid holidays

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our team in Stamford, CT. This front desk role handles scheduling, insurance verifications, and patient data entry to ensure smooth daily operations.

You will welcome patients, manage appointments, verify benefits, and maintain accurate records while upholding confidentiality and high-quality customer service. Experience in medical offices or PT environments is preferred.

Qualifications

• Experience in front desk operations and scheduling.
• Ability to verify insurance benefits and authorizations.
• Accurate data entry and record keeping.
• Maintaining patient confidentiality and privacy.
• Experience in a physical therapy/medical office setting preferred.

Responsibilities

• Welcome patients and visitors in person or by phone and direct inquiries.
• Schedule or reschedule appointments to optimize provider time and room utilization.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying providers of arrivals and delays.
• Maintain patient accounts by updating personal and financial information.
• Record and collect patient charges and manage third-party claims.
• Protect patient rights and confidentiality.
• Follow office policies and procedures; report needed changes.
• Assist team to achieve related results as needed.

Skills

Fast-paced environment

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

EMR systems

Excel

Outlook

Professionalism

Bilingual Spanish

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is seeking a Patient Coordinator to join our team in Stamford, CT. This front desk role handles scheduling, insurance verifications, and patient data entry to ensure smooth daily operations.

You will welcome patients, manage appointments, verify benefits, and maintain accurate records while upholding confidentiality and high-quality customer service. Experience in medical offices or PT environments is preferred.