Patient Experience Coordinator — Physical Therapy Front Desk

SportsMed Physical Therapy; Fair View (AL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Life and disability insurance

PTO and holidays

401k with match

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at our Norther New Jersey centers. You will welcome patients, schedule appointments, verify insurance benefits, and maintain patient records with a focus on accuracy and confidentiality.

You will handle inquiries, maintain financial information, and assist the team in meeting office goals. Experience in a PT setting or medical office is preferred; bilingual Spanish is a plus.

Qualifications

• Experience in a Physical Therapy environment, medical office, or hospitality with emphasis on customer service.
• Bilingual Spanish preferred.
• Strong front desk and data-entry capabilities.

Responsibilities

• Welcome patients and visitors in person or by telephone; answer inquiries or route as needed.
• Schedule or reschedule appointments and optimize room utilization.
• Complete insurance verifications and obtain benefits/authorization.
• Maintain patient records and confidentiality; manage financial information and charges.
• Notify providers of patient arrival and any schedule delays; ensure timely service delivery.
• Maintain and update patient accounts and third-party claims information.
• Follow policies to protect patient rights and keep operations running smoothly.

Skills

Multitasking

Flexibility

Telephone skills

Customer service

Time management

Organization

Attention to detail

Professionalism

Data entry

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is seeking a Patient Coordinator to support front desk operations at our Norther New Jersey centers. You will welcome patients, schedule appointments, verify insurance benefits, and maintain patient records with a focus on accuracy and confidentiality.

You will handle inquiries, maintain financial information, and assist the team in meeting office goals. Experience in a PT setting or medical office is preferred; bilingual Spanish is a plus.