Patient Experience & Scheduling Specialist

Lever, Inc.; Bloomfield (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

PTO

Sick time

Paid holidays

401k with 4-8% Match

Job summary

SportsMed Physical Therapy in Northern New Jersey is seeking a Patient Coordinator to join our front desk team. You will greet patients, schedule appointments, verify benefits, and ensure accurate data entry while supporting the clinicians to keep the clinic running smoothly.

The ideal candidate thrives in a fast-paced environment, offers excellent customer service, and is comfortable with bilingual Spanish preferred.

Qualifications

• Experience in a physical therapy office, medical office, or hospitality with strong customer service.
• Bilingual Spanish preferred.

Responsibilities

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Skills

Front desk

Customer service

Multitasking

Time management

Organization

Attention to detail

Telephone etiquette

Spanish bilingual

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy in Northern New Jersey is seeking a Patient Coordinator to join our front desk team. You will greet patients, schedule appointments, verify benefits, and ensure accurate data entry while supporting the clinicians to keep the clinic running smoothly.

The ideal candidate thrives in a fast-paced environment, offers excellent customer service, and is comfortable with bilingual Spanish preferred.