Patient Service Representative - Rio Pinar (3311)

Brooks Rehabilitation; Orlando (FL); On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional De

Job summary

Brooks Rehabilitation seeks a Patient Service Representative to provide premium service for outpatient visits. You will greet patients, schedule appointments, verify insurance, prepare registrations, and support billing processes.

Ideal candidates have strong communication and empathy, healthcare exposure, and the ability to thrive in a fast-paced clinic environment. Location is Orlando, FL, with standard weekday hours.

Qualifications

• Excellent verbal and written communication skills, telephone etiquette and in-person interactions.
• Healthcare experience preferred; medical terminology is a plus.
• Basic understanding of insurance and authorizations.
• Ability to work effectively in a fast-paced environment and maintain a positive demeanor.

Responsibilities

• Greets patients and visitors and provides premium customer service.
• Schedules therapy appointments and handles cancellations/rescheduling.
• Verifies referrals and insurance information; collaborates with CIU for urgent verifications.
• Prepares registration packets and ensures paperwork is uploaded correctly.
• Generates daily, weekly, and monthly reports as needed.
• Serves as clinic liaison with Business Office regarding billing issues.
• Collects patient payments, issues receipts, and balances cash drawer daily.
• Maintains clinic cleanup, supplies, and general office support.

Skills

Customer service

Verbal communication

Written communication

Empathy

Fast-paced environment

Education

High school diploma or GED

Job description

DescriptionThe Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Job Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: 515 South Chickasaw Trail Orlando, FL 32825Hours: M-F 8A-5PCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development ProgramsQualifications