Patient Experience Scheduler - Oral Surgery

Southern Dental Implants and Oral Surgery; Hendersonville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

EAP

Uniforms/Scrubs provided

401(k) Plan with company match

HSA with HDHP health plans

Job summary

Southern Dental Implants and Oral Surgery in Hendersonville, NC seeks a Scheduling Coordinator to greet patients, answer calls, schedule appointments, and prepare charts. You will ensure patient flow, confidentiality, and a smooth front-desk experience while supporting providers and referring offices.

The role emphasizes excellent customer service, dental terminology understanding, and professional in-person presence for daily operations in a busy oral surgery practice.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience required.
• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.

Responsibilities

• Greets patients, answers phones, schedules appointments and prepares patient charts.
• Provides concierge level customer service to patients, referring offices and team members.
• Greets patients and visitors with a friendly demeanor on arrival.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction and provider time.
• Prepares daily provider schedules.
• Manages patient flow to reduce wait times.
• Maintains reception area in a neat and orderly condition.
• Maintains confidentiality of all information per HIPAA.

Skills

Dental terminology

Customer service

Typing

Organization

Education

High school diploma or equivalent

Job description

Southern Dental Implants and Oral Surgery in Hendersonville, NC seeks a Scheduling Coordinator to greet patients, answer calls, schedule appointments, and prepare charts. You will ensure patient flow, confidentiality, and a smooth front-desk experience while supporting providers and referring offices.

The role emphasizes excellent customer service, dental terminology understanding, and professional in-person presence for daily operations in a busy oral surgery practice.