Patient Experience Coordinator & Scheduler

Oral Surgery Partners; City of Rochester (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life and AD&D coverage

401(k) with employer contribution

Job summary

Oral Surgery Partners is seeking a Patient Coordinator to support smooth patient flow and excellence in service. The role involves direct patient interaction, administrative support, and coordination with clinical staff to ensure timely care and accurate documentation.

The ideal candidate will have experience in healthcare settings, strong organizational skills, and proficiency with EHR systems. This full-time position offers benefits such as health coverage, 401(k), PTO, and holidays.

Qualifications

• High school diploma or equivalency, required.
• Previous healthcare experience in patient coordination or admin roles is highly desirable.
• Proficiency with EHR systems and office software.

Responsibilities

• Greet and assist patients on arrival.
• Manage check-in/check-out and appointment scheduling.
• Provide clinic policy and service information.
• Answer calls and respond to inquiries professionally.
• Coordinate referrals, tests, and follow-ups.
• Verify insurance and handle prior authorizations.
• Process billing and collect co-pays and balances.

Skills

Patient interaction

Administrative duties

Scheduling

Billing

HIPAA compliance

EHR proficiency

Communication

Education

High school diploma

Tools

EHR software

Job description

Oral Surgery Partners is seeking a Patient Coordinator to support smooth patient flow and excellence in service. The role involves direct patient interaction, administrative support, and coordination with clinical staff to ensure timely care and accurate documentation.

The ideal candidate will have experience in healthcare settings, strong organizational skills, and proficiency with EHR systems. This full-time position offers benefits such as health coverage, 401(k), PTO, and holidays.