Patient Experience & Scheduling Specialist

Dignity Health; Redding (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Descripción de la vacante

Dignity Health Medical Foundation is seeking a Medical Office Representative in California. You will greet patients and visitors, be the primary phone contact, and ensure messages are communicated and distributed efficiently.

The role also involves collecting demographics and insurance data, verifying eligibility, and scheduling appointments in the practice management system. You will perform clerical tasks to support daily clinic operations and contribute to achieving quality patient care

Formación

• Six (6) months experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation

Responsabilidades

• Greet patients and provide excellent customer service to patients, physicians and visitors
• Primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages
• Collect and update demographics and insurance information; verify health plan eligibility
• Take complete and accurate messages; schedule appointments using an electronic practice management system
• Perform clerical duties to support daily clinic operation goals, benchmarks, and quality patient care initiatives

Conocimientos

Customer service

Interpersonal skills

Organizational skills

Phone etiquette

Educación

High School diploma or equivalent

Herramientas

Electronic practice management system

Multi-line phones/ACD

Descripción del empleo

Dignity Health Medical Foundation is seeking a Medical Office Representative in California. You will greet patients and visitors, be the primary phone contact, and ensure messages are communicated and distributed efficiently.

The role also involves collecting demographics and insurance data, verifying eligibility, and scheduling appointments in the practice management system. You will perform clerical tasks to support daily clinic operations and contribute to achieving quality patient care