Patient Concierge & Scheduling Specialist

Dignity Health; Grass Valley (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative in Grass Valley, CA. You will greet patients, be the primary phone contact, collect demographics and insurance details, verify eligibility, and schedule appointments using an electronic practice management system.

Strong communication, empathy and organizational skills are essential as you support daily clinic operations and contribute to quality patient care in a busy outpatient setting.

Qualifications

• Excellent interpersonal, organizational and customer service skills are essential.
• Six months experience in outpatient reception or equivalent high-volume customer service is preferred.
• Familiarity with an electronic practice management system is preferred.

Responsibilities

• Greet patients and be the primary phone contact for the clinic.
• Collect and update demographics and insurance information, verify eligibility.
• Schedule appointments and relay messages using the practice management system.
• Perform clerical duties to support daily clinic operations.

Skills

Customer service

Phone etiquette

Interpersonal skills

Organizational skills

Keyboarding

Education

High School diploma

Tools

Practice management system

ACD phones

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative in Grass Valley, CA. You will greet patients, be the primary phone contact, collect demographics and insurance details, verify eligibility, and schedule appointments using an electronic practice management system.

Strong communication, empathy and organizational skills are essential as you support daily clinic operations and contribute to quality patient care in a busy outpatient setting.