Medical Office Front Desk & Scheduling Specialist

CommonSpirit Health; Redding (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Dignity Health Medical Group in California seeks a friendly Medical Office Representative to greet patients, take messages and manage appointment scheduling using an electronic practice management system. The role emphasizes empathy, clear communication and reliable customer service in a busy outpatient setting.

The ideal candidate will have six months of outpatient reception experience, strong organizational skills, and the ability to handle multi-line phone systems with accuracy and

Qualifications

• Six months experience in outpatient setting as Medical Office Receptionist preferred or equivalent customer service role.
• High School diploma or equivalent is required.
• Excellent interpersonal, organizational and customer service skills are essential.
• Keyboarding skills and ability to use standard office equipment and software are required.

Responsibilities

• Greets and serves patients, physicians and visitors with excellent customer service.
• Manages primary phone contact for incoming clinic calls and distributes messages.
• Collects and updates demographics and insurance information; verifies health plan eligibility.
• Schedules appointments using an electronic practice management system; performs other clerical duties to support daily clinic operations.
• Demonstrates empathy, active listening and a professional, script-driven communication style.
• Follows scripted greeting and closing phrases to ensure consistent patient interactions.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Phone reception

Empathy

Education

High School diploma or equivalent

Tools

Electronic practice management system

Multi-line/ACD phones

Medical terminology

Job description

Dignity Health Medical Group in California seeks a friendly Medical Office Representative to greet patients, take messages and manage appointment scheduling using an electronic practice management system. The role emphasizes empathy, clear communication and reliable customer service in a busy outpatient setting.

The ideal candidate will have six months of outpatient reception experience, strong organizational skills, and the ability to handle multi-line phone systems with accuracy and