Patient Experience Front Desk Specialist

CommonSpirit Health; California; On-site; USD 25,000 - 33,000; Full time

Job summary

Dignity Health Medical Foundation is looking for a Medical Office Receptionist to greet patients and manage front-desk communications in our California clinics. You’ll handle phone calls, collect demographics and insurance details, verify eligibility, and schedule appointments using our electronic practice management system.

Ideal candidates bring friendly, empathetic service, strong organizational skills, and the ability to multitask in a fast-paced outpatient setting.

Qualifications

• Six months of experience in outpatient setting as a Medical Office Receptionist or equivalent customer-service role.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding and basic computer skills; comfortable with standard office equipment.

Responsibilities

• Greet patients and visitors, acting as the first point of contact.
• Handle incoming calls and route messages to the appropriate staff.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and schedule appointments.
• Utilize the electronic practice management system for scheduling and messaging.
• Maintain confidentiality and provide empathetic, error-free service.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Office equipment

Education

High School diploma

Tools

Electronic practice management system

Multi-line phones/ACD

Microsoft Office

Job description

Dignity Health Medical Foundation is looking for a Medical Office Receptionist to greet patients and manage front-desk communications in our California clinics. You’ll handle phone calls, collect demographics and insurance details, verify eligibility, and schedule appointments using our electronic practice management system.

Ideal candidates bring friendly, empathetic service, strong organizational skills, and the ability to multitask in a fast-paced outpatient setting.