Patient Experience Specialist

Dignity Health; Rancho Cordova (CA); Sur place; USD 35 000 - 39 000; Plein temps

Résumé du poste

Dignity Health Medical Foundation in California seeks a Patient Services Representative to be the first point of contact for patients, physicians and clinic staff. You will provide prompt, courteous assistance via phone, chat, email and text, verify eligibility, collect demographics, and schedule appointments using electronic systems.

Strong problem-solving, clear communication and a customer-service mindset are required.

Qualifications

• High School Graduate or GED General studies
• Minimum of 6 months experience scheduling patient appointments, either in-person or via phone
• Experience with computer systems, including Windows-based programs and web-based applications

Responsabilités

• Handle first point of contact via phone, chat, email, or text and resolve inquiries
• Communicate clearly with patients, physicians and clinic staff
• Schedule appointments using electronic management systems and maintain accurate messages and records
• Verify patient demographics and insurance eligibility
• Assist with referrals and authorizations as needed
• Maintain confidentiality and adhere to OSHA standards

Formation

High School Diploma or GED

Description du poste

Dignity Health Medical Foundation in California seeks a Patient Services Representative to be the first point of contact for patients, physicians and clinic staff. You will provide prompt, courteous assistance via phone, chat, email and text, verify eligibility, collect demographics, and schedule appointments using electronic systems.

Strong problem-solving, clear communication and a customer-service mindset are required.