Patient Access & Appointment Specialist II

Dignity Health; Rancho Cordova (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to warmly greet patients and visitors and serve as the primary phone contact. You will collect demographics, verify eligibility, and coordinate appointment scheduling with an electronic practice management system.

Strong customer service and communication skills are essential. You will support daily clinic operations with accurate messages and efficient front-desk duties, contributing to high-quality patient care and a

Qualifications

• Six months’ experience in outpatient setting or high-volume customer service role.
• High School diploma or equivalent.
• Excellent interpersonal, organizational and customer service skills required.
• Keyboarding skills and computer proficiency.
• Familiarity with electronic practice management system preferred.

Responsibilities

• Greet patients and provide excellent customer service to patients, physicians and visitors.
• Serve as primary phone contact for incoming calls and relay messages.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Schedule appointments and perform clerical duties to support daily clinic operations.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Communication

Phone reception

Education

High School diploma

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to warmly greet patients and visitors and serve as the primary phone contact. You will collect demographics, verify eligibility, and coordinate appointment scheduling with an electronic practice management system.

Strong customer service and communication skills are essential. You will support daily clinic operations with accurate messages and efficient front-desk duties, contributing to high-quality patient care and a