Patient-Focused Medical Office Front Desk Coordinator

CommonSpirit Health; Rancho Cordova (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

Dignity Health Medical Foundation in California is seeking a Medical Office Representative to greet patients, manage calls, and support front-desk operations with empathy and efficiency.

You will collect demographics, verify insurance, schedule appointments, and communicate messages to the care team to support daily clinic goals and quality patient care initiatives.

Strong customer service, multi-line phone handling, and basic office software proficiency are essential for success in this role.

Qualifications

• Six months of outpatient reception or equivalent customer service experience
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills
• Keyboarding and basic office equipment proficiency

Responsibilities

• Greet patients and provide front-desk reception
• Answer main clinic phone and route messages
• Collect demographics and verify insurance eligibility
• Schedule appointments using practice management system

Skills

Customer service

Phone etiquette

Multiline phones

Interpersonal skills

Education

High School diploma or equivalent

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation in California is seeking a Medical Office Representative to greet patients, manage calls, and support front-desk operations with empathy and efficiency.

You will collect demographics, verify insurance, schedule appointments, and communicate messages to the care team to support daily clinic goals and quality patient care initiatives.

Strong customer service, multi-line phone handling, and basic office software proficiency are essential for success in this role.