Patient Experience & Scheduling Specialist

ADP, Inc.; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pinehurst Medical Clinic (PMC) is hiring a Patient Service Representative (PSR) for Pinehurst Primary Care. This full-time, on-site role supports patients from check-in to scheduling, handles demographic/insurance data, collects payments, and coordinates appointment logistics across multiple locations in Moore County and surrounding counties.

The PSR acts as a liaison between patients and medical staff, greets visitors, answers inquiries, and assists with basic administrative tasks.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training.
• Equivalent combination of education and experience.
• 1–2 years experience in a medical office setting (preferred).

Responsibilities

• Greet and assist patients and visitors, instruct and direct them; collect patient demographics, insurance information, and payments at check-in/out or when scheduling.
• Schedule patient appointments for established and new patients as appropriate.
• Answer phones, return messages, provide accurate information, and handle requests.
• Maintain lobby area and coordinate physician schedules; ensure up-to-date information.
• Assist with medical records and related paperwork as needed.

Education

High School Diploma or GED

1-3 months related experience and/or training

1-2 years medical office experience (preferred)

Job description

Pinehurst Medical Clinic (PMC) is hiring a Patient Service Representative (PSR) for Pinehurst Primary Care. This full-time, on-site role supports patients from check-in to scheduling, handles demographic/insurance data, collects payments, and coordinates appointment logistics across multiple locations in Moore County and surrounding counties.

The PSR acts as a liaison between patients and medical staff, greets visitors, answers inquiries, and assists with basic administrative tasks.