Patient Service Representative (Pulmonary)

Pinehurst Medical Clinic; Pinehurst (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Comprehensive benefits package

Support for health and well-being

Job summary

A recognized healthcare provider in North Carolina is hiring a Patient Service Representative to enhance patient experience by acting as a liaison between patients and medical staff. This entry-level role involves greeting patients, managing patient information and insurance, scheduling appointments, and ensuring efficient check-in/out processes. Ideal candidates will have a high school diploma or GED and strong communication skills. The position offers a day shift, full-time employment with hourly pay.

Qualifications

• High school diploma or GED; or one to three months related experience and/or training.
• Excellent customer service skills and communication ability.

Responsibilities

• Serve as a liaison between patients and medical staff.
• Manage patient demographics and insurance information.
• Schedule appointments and maintain check-in/out processes.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

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Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in Moore County, Lee County, Cumberland County, Chatham County, and surrounding six counties. Localized and physician‑led, PMC offers primary and specialty care services since 1952 with over 130 providers, ~750 employees, and 16 locations.

Benefits to support you and your family: PMC supports the total health and well‑being of team members with a comprehensive benefits package. For more information, watch our benefits video or view our benefits overview guide.

What will you do as a PMC Patient Service Representative (PSR)

As a PSR you will serve as an essential part of the patient experience, acting as a liaison between patients and medical staff by greeting, instructing, and directing patients and visitors. You will manage patient demographics, insurance information, collections at check‑in/out, schedule appointments, and maintain efficient check‑in/out processes.

A day in the life of a PMC Patient Service Representative (PSR) may include:

• Greeting patients and visitors promptly, courteously, and helpfully; answering requests for information.
• Checking in patients, verifying and updating necessary information; acknowledging patients; and checking patients out. Ensuring patients are kept apprised of the physician’s timetable to reduce waiting time.
• Advising patients regarding financial obligations including co‑payments, deductible amounts, insurance eligibility, etc.
• Maintaining the lobby in a neat and orderly manner including keeping magazines current.
• Coordinating physicians’ schedules; having a thorough knowledge of physician specialties and medical practices.
• Answering telephones, returning calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary.
• Handling mail, paperwork via fax, and medical records, ensuring accuracy and completeness.
• Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.

Required Qualifications

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

• One to two‑year experience in a medical office setting.

Shift: Day Shift (Monday through Friday) no weekends or holidays
Pay Type: Hourly (Non‑Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Hospitals and Health Care