Patient Experience & Scheduling Specialist

American Oncology Network, Inc.; Olympia (WA); On-site; USD 29,000 - 40,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, handle scheduling, medical records, and financial transactions. You will greet patients, verify identities, document in the EMR, and ensure accurate documentation and reporting across multi-site clinics.

The role requires strong interpersonal skills, attention to detail, and proficiency in Microsoft Office within a fast-paced oncology clinic environment, onsite in Olympia, WA.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: Minimum of one year in a healthcare setting; physician office experience preferred.
• Skills: Customer service focus with attention to detail and multitasking in a multi-site environment.
• Proficiency in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and document attendance in the EMR.
• Maintain accurate patient demographic information and manage payments.
• Schedule appointments, manage physician schedules, and coordinate referrals.
• Document and relay hospital consults and urgent information to care team.
• Handle financial transactions, deposits, and daily close per protocol.
• Support multi-site operations and assist with training staff.

Skills

Interpersonal skills

Communication

Problem solving

Critical thinking

Multitasking

Organizational skills

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, handle scheduling, medical records, and financial transactions. You will greet patients, verify identities, document in the EMR, and ensure accurate documentation and reporting across multi-site clinics.

The role requires strong interpersonal skills, attention to detail, and proficiency in Microsoft Office within a fast-paced oncology clinic environment, onsite in Olympia, WA.