Patient Experience & Scheduling Specialist

Mercy Physician Services, Inc.; North Liberty (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Physician Services, Inc. is seeking a dedicated medical office receptionist in Iowa to support Mercy Cedar Rapids. The role involves front-desk duties, patient scheduling, and basic billing tasks in a fast-paced clinic environment.

The ideal candidate will have a High School diploma, strong communication skills, and familiarity with Epic, RightFax, and medical billing workflows. This is a full-time, on-site position with regular weekday hours and occasional weekend coverage.

Qualifications

• Word processing and general computer knowledge required.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and eligibility requirements (Title 19, Medicare).

Responsibilities

• Answer phones and route calls promptly and professionally.
• Schedule, cancel, reschedule, and confirm patient visits per procedures.
• Handle messages from answering service, fax, and RightFax.
• Process billing: collect co-pays and balances at time of service.
• Balance cash drawer daily and reconcile with reports.
• Enter charges and payments accurately in the system.
• Register patients in Epic and collect demographic and insurance info.
• Assist with HIPAA-compliant care and record requests.

Skills

Customer service

Communication skills

Office scheduling

Medical terminology

Education

High School Diploma or equivalent

Tools

EPIC

RightFax

Virtual Merchant

RTE

Job description

Mercy Physician Services, Inc. is seeking a dedicated medical office receptionist in Iowa to support Mercy Cedar Rapids. The role involves front-desk duties, patient scheduling, and basic billing tasks in a fast-paced clinic environment.

The ideal candidate will have a High School diploma, strong communication skills, and familiarity with Epic, RightFax, and medical billing workflows. This is a full-time, on-site position with regular weekday hours and occasional weekend coverage.