Patient Services & Scheduling Specialist

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Part time

Job summary

Mercy Medical Center in Cedar Rapids, IA is seeking an experienced medical office assistant to handle front-desk duties and clerical support. You will answer calls, schedule visits, collect payments, and ensure HIPAA-compliant handling of information while using EPIC.

This role supports Mercy's patient-centered care philosophy, requiring strong communication, accuracy, and the ability to balance patient needs with office procedures.

Qualifications

• Knowledge of word processing and computer basics required.
• Medical terminology and coding background preferred.
• Strong communication skills and attention to detail.
• Understanding of insurance eligibility and billing processes.

Responsibilities

• Answers phone calls in a friendly, professional manner and conveys messages accurately.
• Schedules, cancels, and confirms patient visits per office procedures.
• Retrieves messages from answering service and fax machines, including RightFax.
• Collects payments and balances cash drawer daily, using EPIC and payment systems.
• Registers patients in Epic, collects demographic and insurance information, and verifies data.

Skills

Word processing

Medical terminology

Effective communication

Insurance knowledge

Education

High School Diploma or equivalent

Tools

EPIC

RightFax

Job description

Mercy Medical Center in Cedar Rapids, IA is seeking an experienced medical office assistant to handle front-desk duties and clerical support. You will answer calls, schedule visits, collect payments, and ensure HIPAA-compliant handling of information while using EPIC.

This role supports Mercy's patient-centered care philosophy, requiring strong communication, accuracy, and the ability to balance patient needs with office procedures.