Receptionist - Full Time

MercyOne

Pleasant Hill (IA)

On-site

USD 28,791 - 33,337

Full time

14 days+

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Job summary

A healthcare organization is looking for a full-time receptionist in Pleasant Hill, Iowa. The role involves handling patient check-ins, scheduling appointments, and managing documentation. Candidates should have strong communication skills and proficiency in Microsoft Office. Basic Life Support certification is required within three months of hire.

Qualifications

Must be at least 16 years of age.
Basic Life Support (BLS) certification required within three months.
Completion of Mandatory Reporter training within three months.

Responsibilities

Perform patient check-in and manage paperwork.
Answer phone calls and schedule appointments.
Collect and manage patient information and payments.
Assist with the electronic medical record system.

Skills

Communication

Basic arithmetic

Problem-solving

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

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Description:

Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks.

Employment Type

Full time

Shift

Description:

Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks.

Key Job Responsibilities

Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
Answer phone calls and direct them appropriately.
Schedule appointments following office guidelines.
Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
Copy and scan patient documents (e.g., ID, referrals, insurance cards) into the appropriate location in the electronic medical record.
Prepare patient charts for appointments, ensuring all information is complete.
Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
Assist with filing and retrieving registration documentation in electronic medical records.
Confirm next-day appointments, providing necessary documentation details and time-of-service payment information.
Follow up on missed appointments and send related communications.
Perform other duties as assigned by management.

Knowledge, Skills, And Abilities

Language Ability: Ability to read and interpret business documents and professional materials. Can write reports, business correspondence, and manuals. Capable of presenting information and responding to inquiries from various audiences.
Math Ability: Ability to perform basic arithmetic operations and calculate rate, ratio, and percentage.
Reasoning Ability: Ability to solve practical problems and interpret instructions from various formats.
Computer Skills: Proficiency in Microsoft Office Suite, internet navigation, database management, spreadsheets, and graphic presentation software.

Minimum Qualifications

Must be at least 16 years of age.

Licensure & Certifications

Basic Life Support (BLS) for Healthcare Providers certification, or to be obtained within three months of hire.
Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.

Preferred Qualifications

High school diploma or equivalent preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Seniority level