Customer Experience & Scheduling Specialist

Icon Fitness; Battle Creek (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Premium health and vision insurance

401(K) match

Disability insurance

Employee assistance program

Paid time off

Paid holidays

Continuing education reimbursement

Job summary

Summit Pointe is seeking a Customer Service Specialist to provide clerical support and act as a primary contact for customers. You will manage scheduling, data entry, and file maintenance while ensuring confidentiality and compliance with state and federal guidelines.

This role requires strong organization, communication, and computer skills in a professional, team-based environment. Ideal candidates have high school completion and experience with clerical tasks and EMR software.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Strong organizational and verbal communication skills.
• Experience with clerical tasks including typing, scanning, data entry, and telephone reception.
• Familiarity with office equipment and basic computer use.
• Two years of progressively responsible secretarial or support services preferred.
• One year of computer experience with Word, Excel, and EMR software preferred.

Responsibilities

• Perform scheduling activities and maintain clinical files.
• Data entry, report compilation, and monitoring of requested outputs.
• Maintain confidentiality per MDHHS and CMS guidelines.
• Support quality improvement and problem-solving activities.
• Serve as a professional point of contact for customers by phone and in person.

Skills

Organizational skills

Verbal communication

Data entry

Computer skills

Analytical thinking

Problem solving

Secretarial experience

MS Word

MS Excel

Electronic medical records

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

EMR software

Job description

Summit Pointe is seeking a Customer Service Specialist to provide clerical support and act as a primary contact for customers. You will manage scheduling, data entry, and file maintenance while ensuring confidentiality and compliance with state and federal guidelines.

This role requires strong organization, communication, and computer skills in a professional, team-based environment. Ideal candidates have high school completion and experience with clerical tasks and EMR software.