Patient Experience & Scheduling Specialist

Astera Cancer Care; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

The Surgical Clinic (TSC) is seeking a Patient Services Coordinator to provide total medical office support, including registration and scheduling, collecting co-pays, and managing the EMR. You will greet patients, verify insurance, obtain referrals, and coordinate with clinicians to ensure smooth patient flow.

Responsibilities include checking in/out patients, handling inquiries, preparing records for visits, and supporting documentation and communication with referring offices.

Qualifications

• High school diploma or GED required.
• At least 2 years of professional office/customer service experience.
• Proficient computer skills including Windows file management and MS Office; e-mail experience.
• Electronic Medical Records experience preferred or achievable within 90 days.

Responsibilities

• Register and schedule patients; manage reception duties and inquiries.
• Verify demographics and insurance; collect co-pays and payments.
• Schedule appointments for multiple physicians; coordinate referrals and authorizations.
• Prepare and manage EMR records; ensure HIPAA compliance and documentation.

Skills

Communication skills

Fast-paced work

Organization

Customer service

Education

High school diploma or GED

Tools

MS Office

EMR experience

Job description

The Surgical Clinic (TSC) is seeking a Patient Services Coordinator to provide total medical office support, including registration and scheduling, collecting co-pays, and managing the EMR. You will greet patients, verify insurance, obtain referrals, and coordinate with clinicians to ensure smooth patient flow.

Responsibilities include checking in/out patients, handling inquiries, preparing records for visits, and supporting documentation and communication with referring offices.