Patient Services Coordinator (Float), TSC

The Surgical Clinic; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The Surgical Clinic in United States is seeking a Patient Services Coordinator to handle registration, scheduling, insurance verification, and patient communications. You will manage a fast-paced front desk, collect payments, and maintain EMR documentation while ensuring HIPAA compliance and accurate record keeping.

Responsibilities include coordinating with multiple physicians, visiting satellite clinics as needed, and supporting overall clinic operations with strong customer service and

Qualifications

• High school diploma or GED required.
• 2+ years in a professional office with customer service.
• Strong computer skills including MS Office and email.

Responsibilities

• Provide outstanding patient service to callers, visitors and providers.
• Register patients and collect demographic and insurance information.
• Schedule appointments for multiple physicians and referrals.
• Verify demographics and insurance; obtain referrals and authorizations.
• Collect co-pays, deductibles, and balances at time of service.
• Maintain and organize patient records in the EMR; ensure HIPAA compliance.
• Prepare EMR for upcoming visits and manage documentation.
• Charge and reconcile end-of-day financials and deposits.
• Support clinic operations; travel to satellite clinics as needed.

Skills

Customer service

Communication skills

Organization

Attention to detail

Education

High school diploma or GED

Tools

MS Office

EMR systems

Job description

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.

Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

Job Description:

The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format.

ESSENTIALFUNCTIONS:

• Provide excellent customer service to patients, referring physicians, and all callers to the clinic.
• Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately.
• Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area.
• Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits.
• Verify patient demographics and insurance; obtain referrals and authorizations prior to visits.
• Schedule and manage appointments for multiple physicians, including internal and external referrals.
• Track patient movement in the EMR to ensure continuity of care and prevent missed encounters.
• Prepare the EMR for upcoming provider visits, including importing necessary records and documentation.
• Ensure proper documentation and follow-up for canceled or missed appointments.
• Conduct patient check-in and check-out procedures in accordance with clinic policies.
• Assist patients with registration and engagement through the Patient Portal.
• Maintain patient records and process medical record requests in compliance with HIPAA guidelines.
• Electronically scan and import patient-related documents into the EMR.
• Distribute outbound correspondence, including dictated notes and letters to referring offices.
• Perform general administrative tasks such as data entry, copying, faxing, emailing, and mail distribution.
• Communicate with insurance verification teams for urgent cases, denials, and peer-to-peer requests.
• Follow standard operating procedures (SOPs) for external follow-ups and documentation.
• Ensure accurate and timely completion of all MIPS (Merit-based Incentive Payment System) requirements for providers.
• Maintain confidentiality of patient information and adhere to all organizational policies and procedures.
• Use internal communication tools (e.g., instant messaging systems) to coordinate with staff.
• Float or travel to other clinics as needed to support business operations.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Good verbal and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

EDUCATION & EXPERIENCE:

• High school graduate or GED is required.
• Checked off on competencies for registration and scheduling coordinator functions within 90 days.
• A minimum of 2 years’ experience in a professional office with customer service required.
• Strong computer skills including Windows file management and MS Office, and e-mail experience.
• Electronic Medical Records experience preferred or within 90 days.

PHYSICAL REQUIREMENTS:

• Able to travel to satellite clinics when necessary.
• Able to lift 25 pounds.