Patient Access & Scheduling Specialist

Socket.dev; Nashville (TN); On-site; USD 34,000 - 45,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics is seeking an Associate Patient Service Specialist at the Belcourt location to support patients before, during, or after appointments. You will facilitate workflow, guide patients through scheduling, and coordinate with outside facilities to ensure readiness for visits.

Expect duties include registering patients, managing work queues, and communicating via patient portals to route cases efficiently.

Qualifications

• Customer service-oriented approach with patient focus.
• Ability to schedule appointments and procedures across systems.
• Accurate documentation and data entry for patient records.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology & documentation

Appointment & procedural scheduling

Education

High School diploma or GED

Job description

Vanderbilt Health Walk-In Clinics is seeking an Associate Patient Service Specialist at the Belcourt location to support patients before, during, or after appointments. You will facilitate workflow, guide patients through scheduling, and coordinate with outside facilities to ensure readiness for visits.

Expect duties include registering patients, managing work queues, and communicating via patient portals to route cases efficiently.