Urgent Care Patient Service Specialist

Montgomery College; San Francisco (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Vanderbilt Health Walk-In Clinics are seeking an Associate Patient Service Specialist to support patients before, during, or after appointments. You’ll help navigate complex scheduling, coordinate with multiple services, and ensure patient information and orders are ready for viewing prior to visits.

You will engage through the patient portal, assisting in routing and communications to streamline care. This role builds on your strong customer service and scheduling skills within a busy

Qualifications

• High school diploma or GED required.
• 1 year of relevant work experience in a healthcare setting preferred.
• Experience with patient scheduling and portal communications is a plus.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures through clinical communication and patient portal messages
• Manages registration and patient work queues
• Coordinates with patients and outside facilities for pre-appointment orders and consults
• Communicates with patients through the patient portal to route appropriately and efficiently

Skills

Customer service

Scheduling

Documentation

Medical terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health Walk-In Clinics are seeking an Associate Patient Service Specialist to support patients before, during, or after appointments. You’ll help navigate complex scheduling, coordinate with multiple services, and ensure patient information and orders are ready for viewing prior to visits.

You will engage through the patient portal, assisting in routing and communications to streamline care. This role builds on your strong customer service and scheduling skills within a busy