Dental Front Desk Coordinator — Scheduling & Patient Experience

Riccobene Associates Family Dentistry; Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry in Mount Pleasant, SC is seeking a Patient Coordinator who will be the first voice patients hear and the last face they see. This in-person role requires reliability, a positive attitude, and ownership of a full schedule to keep the practice moving smoothly.

You will verify insurance, explain benefits, present treatment plans with clear costs, collect payments, and coordinate with the clinical team to ensure seamless handoffs and high patient satisfaction.

Qualifications

• Dental front office experience (1–2+ years) required.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon practice management software is a plus.

Responsibilities

• Greet patients and manage check-in and check-out accurately and efficiently.
• Answer phones promptly and turn new patient calls into scheduled appointments.
• Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Make sure every patient leaves with their next appointment scheduled.
• Verify insurance eligibility and benefits before appointments, and explain coverage in plain language.
• Present treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need.
• Collect copays and balances at the time of service, and post payments accurately.
• Keep patient records, forms, and account notes complete and accurate.
• Coordinate with the clinical team so handoffs are smooth and nothing falls through the cracks.
• Protect patient privacy and follow HIPAA requirements.

Skills

Front desk coordination

Insurance verification

Scheduling appointments

Phone and typing skills

Bilingual English/Spanish (plus)

Tools

Denticon

Job description

Riccobene Associates Family Dentistry in Mount Pleasant, SC is seeking a Patient Coordinator who will be the first voice patients hear and the last face they see. This in-person role requires reliability, a positive attitude, and ownership of a full schedule to keep the practice moving smoothly.

You will verify insurance, explain benefits, present treatment plans with clear costs, collect payments, and coordinate with the clinical team to ensure seamless handoffs and high patient satisfaction.