Dental Patient Concierge & Scheduler

Riccobene Associates Family Dentistry; Concord (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Job summary

Riccobene Associates Family Dentistry in Concord, NC is seeking a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will greet patients, handle check-in and check-out, answer phones, verify insurance, explain benefits, and book future visits.

This in-person role requires reliability, a friendly demeanor, comfort discussing costs and payments, attention to detail, and strong phone and computer skills.

Qualifications

• 1–2+ years of dental front office experience.
• Experience verifying dental insurance and explaining benefits.
• Experience presenting treatment plans and collecting payments.
• Experience scheduling appointments and managing a provider schedule.
• Strong phone, computer, and typing skills.
• Professional presentation and personal hygiene standards.

Responsibilities

• Greet patients and manage check-in/check-out accurately.
• Answer phones promptly and convert calls into appointments.
• Build and protect the schedule, handling recalls and cancellations.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Explain coverage and costs, and present treatment plans and fees.
• Collect copays and balances at point of service, and post payments.
• Keep patient records and notes accurate.
• Coordinate with clinical team to ensure smooth handoffs.
• Maintain HIPAA compliance and patient privacy.

Skills

Dental front office

Insurance verification

Payment collection

Appointment scheduling

Phone etiquette

Professional presentation

Bilingual English/Spanish

Tools

Denticon

Job description

Riccobene Associates Family Dentistry in Concord, NC is seeking a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will greet patients, handle check-in and check-out, answer phones, verify insurance, explain benefits, and book future visits.

This in-person role requires reliability, a friendly demeanor, comfort discussing costs and payments, attention to detail, and strong phone and computer skills.